ABSTRACT

Numerous organizations and endeavors need to build up a decent client relationship condition in their firm in order to give a superior assistance. As organizations can’t remain detached from clients in this universe of web and innovation, an electronic programming to deal with client relationship is required.

The complete source code, database files, and other necessary project files of customer relationship management system can be accessed from the download link below. The project report, documentation, and ppt are not available at the moment; if found, they will be added in the download file. Refer the description below to know about the project abstract and modules.

In the current market, technology and web are the best sources to develop and maintain efficient customer service and care. This project is designed to provide a computerized, web-based customer relationship management in various product based firms and companies.

MODULES USED

There are four modules which make up this web application. They incorporate administrator module, worker module, client module and Operation MGR module. Every module is doled out with various undertakings and highlights to cover various parts of client relationship in the organization.

Through the administrator module, the administrator of the application can sign in to the framework with a substantial username and secret phrase to get to the various highlights of the application. This module handles and oversees representative data, worker payrolls subtleties, creating precious stone reports, and some more.

The customer module is assigned with handling customer log in or registration details, customer queries, customer requests, etc. This module along with the employee module require a valid log in info (username and password to access the system. The employee module works with employee details, employee payroll information, viewing customer queries and employee crystal reports.
The last module, operation MGR module includes operation MGR crystal report, operation MGR main, operation MGR query, scheme and view scheme.
The software requirements for the overall project include Microsoft .NET programming and Microsoft SQL Server 2005.

CONCLUSION:

Client Relationship Management framework gives a progressively viable and productive consumer loyalty, care and connection between different offices and parts of organization the board, workers and clients.CRM proves to be economical in the long run, so the scope of this project is good. Flexibility is a key feature of this project, which allows new modules cum features to be incorporated into the system as per the user requirements.